Consumer legal protection is governed by the Consumer Protection Act and the Law on Obligations and Contracts. Every citizen as a consumer has the right to a claim in establishing qualitative and quantitative deviations of the goods after purchase or after the service has been provided. The claim is made to the seller and aims at restoring the equivalence of the transaction as the product or service are declined.

The right of claim does not depend on the possible commercial guarantee for the good or service. This guarantee is only a declaration by the manufacturer that the goods will retain their properties for a certain period of time under normal operation and undertakes to remedy the deficiencies that occur within the warranty period. The claim shall be made to the trader within the warranty period or up to two years from the transaction but not more than 2 months from knowing the defects of the good or 14 days for the services. If the warranty period is higher than the statutory one, a claim may be made until the warranty expires.

It is necessary to prove the purchase or sale of the goods or services by invoice, receipt, contract and any written document indicating time, place, subject and parties to the transaction. All these documentary evidence is attached to the complaint. The first option for the consumer is to contact the merchant himself and ask for - refund of the amount paid, replacement of the goods, discount or free repair. If there is no mutual agreement on the claim or a breach of the guarantee has been established, the consumer has other options. He can turn to consumer associations.

They are non-profit legal entities that advise and have the right to appeal to the court. Another option is the Consumer Protection Commission, which can bring a complaint to the consumer in order to initiate administrative proceedings. Conciliation committees are another way. They serve as a voluntary out-of-court settlement of the dispute by submitting an application to the relevant comic's domicile. Judicial proceedings are always preferred because of the binding force of the judgment and the possibility of enforcing enforcement Collective claims may be brought before the court against the same defendant.

The injured party's rights shall be extinguished at the expiration of 10 years from the date on which the producer commits the product causing the damage unless the injured party has in the meantime brought proceedings against the manufacturer.

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